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The trend in the world of business grows rapidly. Historically, it is difficult to find the best solutions for the common issues in business such as quality, cost and innovation. Nevertheless, business experts have reacted by implementing strategies. One of these strategies is “the farming out of services to a third party” (Overby 2007), which is called outsourcing .According to The Daily Telegraph (2007), worldwide outsourcing is now valued at approximately $US4 trillion. Originally, it was thought that only IT management could be outsourced. However, this has changed as the Business Process Outsourcing (BPO) issue became a major point of discussion in the second half of 2003 (Click and Duning 2004, 209). This paper will define The BPO as well as its styles. Moreover, it will explain the categories of BPO with focus on some examples in Australia. Finally, it will outline the future effects of BPO on Australian politics and Australian workforce.
Since the second half of 2003, many definitions of BPO have been presented. Furthermore, to define BPO, lots of challenges have appeared…
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