The Importance of Etiquette
Etiquette has always been an important part of life, be it social or business. However, it seems that business etiquette is has become more important in the last decade. This is mainly due to the fact that the business world is becoming more global and that “relationship selling” has become must for success. Etiquette is important for a variety of reasons. It helps to ease what might become and uneasy situation and can make or break business relationships that are worth millions of dollars. In essence, etiquette helps people to understand what is appropriate in any situation. It is also important to know the difference between business protocol and business etiquette. Business protocol determines what actions you take in a situation. Etiquette tells you how to take those actions. According to Ann Marie Sabath, there are a few guidelines that professionals should follow. Firstly, be proactive. Find ways to establish relationships with clients before they need to purchase something from you. Secondly, send a thank-you note. If someone is willing to give you 15 minutes of their time than they deserve a written thank-you. And thirdly, be a good sport. Even if you have been turned down by a client, thank them for giving consideration to your company (Bass, 2000).
The Effects of Social Etiquette on the Business World
The business world of the past encompasses a predominantly male environment with innate, dis…
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…nts. Many of these services can be found online or in your nearest bookstore. Knowledge it the most important aspect of good business etiquette.
1. Alihan, M. (1970). Corporate Etiquette. New York: Weybright and Talley
2. Mathew Ferrara Seminars.
Http://www.mfseminars.com [Accessed: 2000, October 9]
3. Jankowic, E. (1986). Behave Yourself!. New Jersey: Prentice-Hall
4. Klinkenberg, H.
Http://www.etiquetteintl.com/manner.htm [Accessed: 2000, October 9]
5. Martin, C. Untitled.
Http://www.builder.cnet.com/Business/Rules [Accessed: 2000, October 9]
6. Pearce, F. Business Etiquette International.
Http://www.bspage.com/Inetiq/Netiq.html [Accessed: 2000, October 8]