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BTEC National Certificate In Business
“Improving performance in the Workforce”
Task P1
The targets set by both I and my line manager can be seen below:
1. Increase sales by 25% in the next 6 months.
2. Increase staff members in each department by 2 in the next 4
3. Introduce 3 new products to the company every 3 months.
4. Have 5 more counters available on the shop floor for the
customers in the next 4 months.
5. Reduce costs by 10% in the next 4 months.
6. Decrease in absenteeism by 15% in the next 6 months.
I aim to achieve these targets by being competitive in the department
that I operate in as a Sales Assistant, therefore the manager will
need to select and recruit the right people and I also hope to
contribute towards these decisions being made. To remain competitive
Tesco needs to monitor and manage employee performance. By monitoring
employee performance, the business will be able to identify any
problems that arise and can then plan to address those problems. One
way to address these problems will be through the training and
development of employees.
Tesco needs to ensure that its employees are performing effectively.
They will need to:
· Identify which areas are unsatisfactory i.e. certain staff members,
layout of shop floor etc…
· Have a documentation based on each employee such as a Diary or Log
· Find areas where employees need to be trained and developed.
· Encourage and reward good perform…
… middle of paper …
…ignments to
the required standards. Employees therefore have to take more
responsibility for their own work area and for monitoring their own
performance in this area. This is clearly motivational.
Employers are responsible for those that they hire as well as those
who already work there. They need to make sure that all tasks within
the company are at a high standard at all times. They need to be aware
of competitors as they try to always keep ahead of competition i.e.
products, shop layout, location, profits gained, market share etc… the
employer will also have to make sure all departments are up to date
and aren’t slacken. If so, this should then be told as soon as
possible to the employer so action can be taken if necessary.